Tackle Support

Tackle's Support Team and Knowledge Base Get You Answers Fast

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Overview

The Tackle Support team is just a help ticket away.

Tackle’s Marketplace Engineers are there to help with answers to common questions about day-to-day use of the Tackle application, and our Cloud partners including AWS, Azure, GCP, and Red Hat Marketplace.

 

  • Need help with a private offer? Tackle has guided many sellers through their first offer to ensure it closes on time.
  • Not receiving notifications? Support is on top of the configuration updates needed to ensure you make the most of your Tackle subscription.
  • Unsure about the status of an order? Tackle Support can take a look and point you in the right direction.
When you need a quick answer...

The Tackle Knowledge Base is full of helpful articles, FAQs, and guides. If it’s after hours, or you just want a quick answer to a question about Tackle, this resource is available to your team 24×7. Submit a ticket or input your question into the search bar for relevant articles and guides that you can use right away.

 

The Tackle Knowledge Base can help with these common Marketplace questions and so much more.

 

  • How do I handle a customer refund?
  • What should I do with this Order Notification I just received?
  • What do I need to know about my Cloud Provider’s Marketplace order flow?

Subscribe to our Status Page

 

Stay informed on the performance of our platform, services, and API availability by subscribing to the Tackle’s Status Page. Rest assured that when and if an outage or an incident does occur, the Tackle Support team is on it and will implement a resolution as quickly as possible.

 

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Customers ❤️ Tackle Support
Tackle.io helped Lacework go from zero to a finished AWS Marketplace listing in 11 days. Their professionalism, consultative assistance, and experience were outstanding. Tackle is a true partner that is invested in our success, and we could not have done this alone.
Michael Musselman, Senior Director, Technology & Strategic Alliances, Lacework
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