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Tackle Premium Support

From launch to scale, Tackle has a support package for every stage of your Cloud Marketplace journey.

The Tackle support team is just a help ticket away

Tackle Marketplace Engineers are there to help with answers to common questions about day-to-day use of the Tackle application, and our Cloud partners including AWS, Microsoft, Google Cloud, and Red Hat Marketplaces.

Need help with a private offer?

Tackle has guided many sellers through their first offer to ensure it closes on time.

Not receiving notifications?

Support is on top of the configuration updates needed to ensure you make the most of your Tackle subscription.

Unsure about the status of an order?

Tackle Support can take a look and point you in the right direction.

If it happened in Marketplace, we have probably seen it

At Tackle we are on the same Marketplace journey as our customers and as a result, we have amassed a pretty thorough playbook for success. All Tackle subscriptions include a variety of success resources for on-demand learning about Marketplace and troubleshooting common issues. Included with your subscription are:

Tackle Knowledge Base

The Tackle Knowledge Base is full of helpful articles, FAQs, and guides. If it’s after hours, or you just want a quick answer to a question about Tackle, this resource is available to your team 24x7.

Tackle Academy

Sellers and Marketplace leaders have on-demand access to the Tackle playbook in our Academy. Customize your learning path with a series of interactive courses that guide you through every stage of your Marketplace journey.

Tackle Cloud Community

The Tackle Cloud Community brings Marketplace leaders and sellers together to network, share ideas, and learn from each other.

Tackle Premium Support

Next Level Support for High-Performance Cloud Marketplace Teams

Premium Support is designed to help high-volume sales organizations realize Cloud Marketplace success at scale. Delivering our fastest technical support response times with unparalleled expertise, we act as your Cloud Marketplace guide drawing on our experience to resolve issues and offer proactive assessments of your strategy. We’re here to ensure you make the most of the Tackle Platform and meet your growth objectives.

The deal desk is a busy place. Managing the intersection of Marketplace and direct sales operations as transaction volume grows can be challenging for you and your stakeholders. Premium Support offers Service Level Objectives (SLOs) for resolution and response times aligned with the expectations of a high volume and experienced Marketplace team.

Dedicated Premium Support reps get to know your business inside and out while applying their unique level of Marketplace knowledge to help you succeed. Limit the burden on your support teams with the help of a single point of contact who can improve and align business processes, suggest system automation opportunities, advise on listing and pricing strategies, and support your GTM expansion.

Premium Support customers can lean on Tackle expertise for sales team enablement, deep analysis and reporting, coordination of Cloud Provider programs, and management of non-standard listing types.

The deal desk is a busy place. Managing the intersection of Marketplace and direct sales operations as transaction volume grows can be challenging for you and your stakeholders. Premium Support offers Service Level Objectives (SLOs) for resolution and response times aligned with the expectations of a high volume and experienced Marketplace team.

Dedicated Premium Support reps get to know your business inside and out while applying their unique level of Marketplace knowledge to help you succeed. Limit the burden on your support teams with the help of a single point of contact who can improve and align business processes, suggest system automation opportunities, advise on listing and pricing strategies, and support your GTM expansion.

Premium Support customers can lean on Tackle expertise for sales team enablement, deep analysis and reporting, coordination of Cloud Provider programs, and management of non-standard listing types.

Centralized Cloud Marketplace technology and support

Premium Support from Tackle centralizes Cloud Marketplace operational and GTM needs under the only experienced partner who can offer both the most robust technology platform and expert consultative support. Tackle gives you time back in your day to focus on strategy, customers, and execution of this exciting and evolving Cloud Marketplace opportunity.

Maximize your investment in Tackle with personalized onboarding, configuration, and new feature adoption support.

Simplify the sales process with the Tackle Platform and a direct line to Marketplace Engineers who can quickly resolve transaction issues.

Work closely with your Tackle representative to learn about best practices, GTM expansion strategies, and Cloud Partner programs.

 

From launch to scale, Tackle has a support package for every stage of your Cloud Marketplace journey.
 

Standard Support Plan

Available with all Tackle subscriptions
Premium Support Plans

Designed for high-volume Cloud Marketplace
sales organizations

STANDARD

SELECT

PLATINUM

Customer Success Rep

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Tackle Academy

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Tackle Support Portal

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Tackle Knowledge Base

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Tackle Cloud Community

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Standard Listing Onboarding

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Health Checks

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General Seller Enablement

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Marketplace Success Manager

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Enhanced SLOs (EOW, EOQ, EOY)

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Office Hours

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Scheduled Calls

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Feature-Specific Webinars

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GTM Guidance Sessions

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Portfolio Assessment

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Executive & Strategic Business Reviews

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Branded Seller Enablement

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Dedicated Premium Support Rep

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24×7 Support Availability (Coming in 2023)

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Reporting Assistance

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GTM Consultation & Marketplace Opps Sessions

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Deal Desk & Offer Creation Assistance

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Executive Sponsorship

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Custom Seller Enablement

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Want to learn more about Premium Support?

Contact Sales