Solution: The High-Touch, Customer-Centric Love from Tackle
When Sisense met Tackle, they viewed the investment as an inexpensive experiment. As Steven Larsen, VP, Platform Partnerships & Alliances at Sisense, explained “The Tackle team would transform not only the Sisense journey of listing on the Marketplace but also our value proposition from a Marketplace perspective in less than two weeks – a timeframe that to this day is close to unfathomable. And it was so simple from Sisense’s end. We provided our information and our goals, and within days, Tackle turned it around to launch our first listing.”
Tackle offered expertise and support at every turn, jumped in on short notice to help Sisense close their first private offer, and delivered a solid customer experience in the process through AWS Marketplace. After Tackle helped Sisense overcome the technical barriers of getting onto the Marketplace, the overall experience for their customers has been seamless.
On top of Sisense’s strong partnership with AWS, they now work closely with the AWS Marketplace Customer Advisors and Business Development Team to collaborate around transactions and with that, also have invigorated trust from its customers. The Sisense team credits its customer confidence improvement to the sales team enablement driven by the Tackle team. “Through our partnership with AWS Marketplace powered by Tackle, we have been able to add an easy-to-purchase, easy-to-use experience that would have been very hard to pull off by ourselves,” Larsen said, “And we couldn’t ask for anything better than the high-touch, customer-centric love that Tackle has provided to ensure that the Sisense customer is truly winning every step of the way.”
Results: An Incredible Impact on Overall Business and Revenue
In a matter of months, Tackle went from being a business experiment to an indispensable part of Sisense’s revenue strategy.
- In the first few weeks of their partnership, Tackle and the AWS Marketplace sales team helped Sisense convert a long-term customer who renewed annually to a 3-year renewal paid upfront via AWS Marketplace, significantly improving cash flow.
- Sisense has seen a 20% reduction in the sales cycle on AWS Marketplace transactions, speeding up the time to value for both Sisense and the customer.
- Sisense expects to close several millions of dollars in new business through the Marketplace in 2020, significantly impacting overall business and revenue.
- Sisense has joined the Cloud Marketplace Community of advocates from Tackle’s Marketplace ecosystem, allowing improved collaboration, best practice sharing, and alignment with other ISVs, including New Relic, Snowflake, and CrowdStrike.
As a result, the Marketplace has proven to be a tool that opens up efficiencies and time savings that have a positive impact on Sisense’s success. “Tackle gave us the confidence to embrace, rather than fear, the fact that nothing is set in stone,” Larsen explained “We are confident that there is no limit to our refinement as long as Tackle supports us. The sky is the limit.”