When Sisense met Tackle, they were leveraging a BYOL listing on AWS Marketplace. While BYOL listing gave Sisense a Marketplace presence and provided for easy deployment, they recognized customers were not able to take advantage of streamlined procurement nor could they use committed AWS spend to purchase Sisense solutions. Sisense wanted a way to accelerate the launch of a transactable SaaS listing to provide a high-touch customer experience and the dedicated care that aligned with their company values, as well as a way to open up a new channel for revenue to assist with renewals from customers seeking to utilize their AWS Enterprise Discount Programs (EDPs).
Who is Sisense?
Sisense offers the only independent analytics platform for builders to simplify complex data and build and embed analytic apps that deliver insights to everyone inside and outside their organizations. Sisense lets builders collaborate on a single platform, delivered in a hybrid, cloud-native environment with the industry’s lowest cost of ownership, to create true democratization of data and analytics. More than 2,000 customers across the globe rely on Sisense, including industry leaders like Tinder, Philips, Nasdaq, and the Salvation Army.
Challenge: Resource Constraint and an Unproven Channel
A data product at its core, Sisense had the analytics to prove they needed to seek pre-sales opportunities on AWS Marketplace to open up a new revenue stream and increase their win rates. However, the team at Sisense struggled to justify dedicating internal R&D resources to unproven revenue generation channels. They knew that to make an investment in AWS Marketplace successful they needed to get the attention of the AWS sales team to partner for co-sell opportunities, overcome the technical obstacles presented by an AWS Marketplace integration, and find a way to drive revenue through their listing from new and existing customers.
Solution: The High-Touch, Customer-Centric Love from Tackle
When Sisense met Tackle, they viewed the investment as an inexpensive experiment. As Steven Larsen, VP, Platform Partnerships & Alliances at Sisense, explained “The Tackle team would transform not only the Sisense journey of listing on the Marketplace but also our value proposition from a Marketplace perspective in less than two weeks – a timeframe that to this day is close to unfathomable. And it was so simple from Sisense’s end. We provided our information and our goals, and within days, Tackle turned it around to launch our first listing.”
Tackle offered expertise and support at every turn, jumped in on short notice to help Sisense close their first private offer, and delivered a solid customer experience in the process through AWS Marketplace. After Tackle helped Sisense overcome the technical barriers of getting onto the Marketplace, the overall experience for their customers has been seamless.
On top of Sisense’s strong partnership with AWS, they now work closely with the AWS Marketplace Customer Advisors and Business Development Team to collaborate around transactions and with that, also have invigorated trust from its customers. The Sisense team credits its customer confidence improvement to the sales team enablement driven by the Tackle team. “Through our partnership with AWS Marketplace powered by Tackle, we have been able to add an easy-to-purchase, easy-to-use experience that would have been very hard to pull off by ourselves,” Larsen said, “And we couldn’t ask for anything better than the high-touch, customer-centric love that Tackle has provided to ensure that the Sisense customer is truly winning every step of the way.”
Results: An Incredible Impact on Overall Business and Revenue
In a matter of months, Tackle went from being a business experiment to an indispensable part of Sisense’s revenue strategy.
As a result, the Marketplace has proven to be a tool that opens up efficiencies and time savings that have a positive impact on Sisense’s success. “Tackle gave us the confidence to embrace, rather than fear, the fact that nothing is set in stone,” Larsen explained “We are confident that there is no limit to our refinement as long as Tackle supports us. The sky is the limit.”
"Thanks to Tackle, we were able to launch our new SaaS listing in less than 2 weeks with zero engineering cycles required so our internal team could stay focused on platform innovation. As a result, we've reduced sales cycle time by 20% for customer purchases run through our AWS Marketplace listing."
Steven Larsen, VP, Platform Partnerships & Alliances