Tackle Premium Support
From launch to scale, Tackle has a support package for every stage of your Cloud Marketplace journey.
The Tackle support team is just a help ticket away
Need help with a private offer?
Not receiving notifications?
Unsure about the status of an order?
If it happened in Marketplace, we have probably seen it
Tackle Docs
Tackle Academy
Tackle Premium Support
Next Level Support for High-Performance Cloud Marketplace Teams
The deal desk is a busy place. Managing the intersection of Marketplace and direct sales operations as transaction volume grows can be challenging for you and your stakeholders. Premium Support offers Service Level Objectives (SLOs) for resolution and response times aligned with the expectations of a high volume and experienced Marketplace team.
Centralized Cloud Marketplace technology and support
From launch to scale, Tackle has a support package for every stage of your Cloud Marketplace journey.
Standard Support
Plan
subscriptions
Premium Support Plans
SELECT
PLATINUM
Customer Success Rep | |||
Tackle Academy | |||
Tackle Support Portal | |||
Tackle Knowledge Base | |||
Tackle Cloud Community | |||
Standard Listing Onboarding | |||
Health Checks | |||
General Seller Enablement | |||
Marketplace Success Manager | |||
Enhanced SLOs (EOW, EOQ, EOY) | |||
Office Hours | |||
Scheduled Calls | |||
Feature-Specific Webinars | |||
GTM Guidance Sessions | |||
Portfolio Assessment | |||
Executive & Strategic Business Reviews | |||
Branded Seller Enablement | |||
Dedicated Premium Support Rep | |||
24×7 Support Availability (Coming in 2023) | |||
Reporting Assistance | |||
GTM Consultation & Marketplace Opps Sessions | |||
Deal Desk & Offer Creation Assistance | |||
Executive Sponsorship | |||
Custom Seller Enablement |