Tackle Premium Support

From Launch to Scale, Tackle Has a Support Package for Every Stage of your Cloud Marketplace Journey.

The Tackle Support team is just a help ticket away.

Tackle Marketplace Engineers are there to help with answers to common questions about day-to-day use of the Tackle application, and our Cloud partners including AWS, Azure, GCP, and Red Hat Marketplace.

Need help with a private offer?

Tackle has guided many sellers through their first offer to ensure it closes on time.

Not receiving notifications?

Support is on top of the configuration updates needed to ensure you make the most of your Tackle subscription.

Unsure about the status of an order?

Tackle Support can take a look and point you in the right direction.

Premium Support is designed to help high-volume sales organizations realize Cloud Marketplace success at scale.

Delivering our fastest technical support response times with unparalleled expertise, we act as your Cloud Marketplace guide drawing on our experience to resolve issues and offer proactive assessments of your strategy. We’re here to ensure you make the most of the Tackle Platform and meet your growth objectives.

The deal desk is a busy place. Managing the intersection of Marketplace and direct sales operations as transaction volume grows can be challenging for you and your stakeholders. Premium Support offers SLAs for resolution and response times aligned with the expectations of a high volume and experienced Marketplace team.

Marketplace Operations Specialists get to know your business inside and out while applying their unique level of Marketplace knowledge to help you succeed. Limit the burden on your support teams with the help of a single point of contact who can improve and align business processes, suggest system automation opportunities, advise on listing and pricing strategies, and support your GTM expansion.

Premium Support customers can lean on Tackle expertise for sales team enablement, deep analysis, and reporting, coordination of Cloud Provider programs, and management of non-standard listing types.

The deal desk is a busy place. Managing the intersection of Marketplace and direct sales operations as transaction volume grows can be challenging for you and your stakeholders. Premium Support offers SLAs for resolution and response times aligned with the expectations of a high volume and experienced Marketplace team.

Marketplace Operations Specialists get to know your business inside and out while applying their unique level of Marketplace knowledge to help you succeed. Limit the burden on your support teams with the help of a single point of contact who can improve and align business processes, suggest system automation opportunities, advise on listing and pricing strategies, and support your GTM expansion.

Premium Support customers can lean on Tackle expertise for sales team enablement, deep analysis, and reporting, coordination of Cloud Provider programs, and management of non-standard listing types.

Centralized Cloud Marketplace Technology and Support

Premium Support from Tackle centralizes Cloud Marketplace operational and GTM needs under the only experienced partner who can offer both the most robust technology platform and expert consultative support. Tackle gives you time back in your day to focus on strategy, customers, and execution of this exciting and evolving Cloud Marketplace opportunity.

Maximize your investment in Tackle with personalized onboarding, configuration, and new feature adoption support

Simplify the sales process with the Tackle Platform and a direct line to Marketplace Engineers who can quickly resolve transaction issues.

Join the Tackle community to learn about best practices, GTM expansion strategies, and partner relations from Tackle experts and your peers.

Next Level Support for High-Performance Cloud Marketplace Teams

Standard Support Plan

Available with all Tackle subscriptions

Premium Support Plans

Designed for high-volume Cloud Marketplace sales organizations

Support Level Standard Select Platinum
Customer Success Representative
Tackle Support Portal
Tackle Academy
Tackle Community
SaaS Listing Onboarding
Health Checks
General Enablement Sessions
Regular Office Hours and Webinars
Marketplace Success Manager
Marketplace Operations and Portfolio Assessments
Enhanced, Transaction-based SLAs *
GTM Guidance Sessions
Persona-based Enablement Sessions
Support Office Hours
Option For Scheduled Support Calls
Executive and Strategic Business Reviews
Dedicated Marketplace Operations Advisor (MOA)
24/7 Tech Support**
GTM and Marketplace Operations Sessions
Deal Desk and Offer-Creation Assistance / Guidance
Custom Report Assistance / Guidance
Tackle Executive Sponsor

*for high volume sales periods
** for urgent, transaction-blocking tickets

Simply Get Listed & Start Selling